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Privacy policy

Website Disclaimer and Privacy Statement

Website Disclaimer

Our website contains information about investment management services and is for information only. You must not rely on the information and should seek professional written advice before proceeding with or refraining from any financial investment or service.

Lawrence Miller & Co is authorised and regulated by the Financial Conduct Authority.
Financial Services Register No: 196271 http://www.fca.org.uk/register.
Lawrence Miller & Co Registered Address: Lakeside House, Lakeside Court, Llantarnam Park Way, Cwmbran, NP44 3GA.

We try to ensure that the information on this site is correct, but we do not give any express or implied warranty as to its accuracy. We do not accept any liability for error or omission

Neither Lawrence Miller & Co nor its representatives can be held responsible for the accuracy of the contents/information contained within the linked site(s) accessible from this page.

By accessing any part of this site, you will be deemed to have accepted the above terms in full.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using cookies. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Our Privacy Statement

We want you to understand how we use your personal data. In its most simple terms

  • We gather data from you to help carry out financial planning at your request
  • We share that data only with people and firms who are directly involved in your financial planning
  • We handle and store your data carefully and securely
  • We will erase it when no reason exists to keep it
  • We will let you to see our data that relates to you when requested and correct any errors promptly
  • We never sell or pass on your data to any other party unless with your express permission or required by law
  • Nor do we engage in unwarranted marketing activity, preferring to occasionally contact you when we need to adjust or review your business with us, or if we believe we have ideas to help you.
  • It is always easy to discuss this or complain by calling our data protection officer Paul Thomas on 01633 869000.  You can also send your query by email to enquiries@lawrencemiller.co.uk

We will now expand on this in a little more detail. Certain words and phrases are in bold the first time they appear: these are explained in the glossary at the end.

What is this document?

We are the data controller for your personal data. In this privacy statement, we describe how, collect, use, share and keep information about you in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the General Data Protection Regulation or ‘GDPR’). Contact details for our data protection officer are shown above. The GDPR applies in the UK from the 25th May 2018.

This same statement is available from the footer of our emails, or as a paper document that may be handed or sent to you or downloaded from our website. The information collected under this privacy statement will be used during our business activities as financial advisers.

Should we need to change our statement, depending on the nature of the change, we will find the most appropriate way to let you know.

Information Collected

The types of information we collect will depend on which product or service you request or use. We collect personal data about you from:

  • Discussions we hold with you when establishing your needs as a client of this firm;
  • Information you provide us, whether by email, letter, forms you complete or telephone;
  • Checks of documentation required to verify your identity as required by law;
  • Documents you complete when applying for services recommended by us;

Use of Information

We use your personal data:

  • Where it is necessary for the performance of a contract or compliance with a legal obligation (e.g., application forms for products, or verifying your identity to prevent money laundering)
  • To verify the suitability of advice we have offered (and in some cases to establish, exercise or defend against legal claims, to prevent fraud and/or to meet the requirements of the Financial Conduct Authority)
  • To maintain contact with you and answer your questions (e.g. for keeping you up to date with information about your plans and other suggestions we think may help you).
  • To produce anonymous data about the activities of our own business to report to our regulators. It can also guide us on the allocation of administrative resources by letting us see how often our various services are used and how we can become more efficient.

International Transfer of Data

We process, transfer and access your personal data through our systems in the UK. You may find that other companies who provide services to you as a result of our advice are of an international nature. They too have a privacy statement and will also ensure your data is handled responsibly and securely, but for which we cannot be held accountable.


We use organisational, administrative, technical and physical security measures to safeguard your personal data and to help ensure that your information is processed promptly, accurately and completely.

Retention of Information

We will keep your personal data only for as long as there is a reason to, so that we can deliver the products and services that you requested. However, we are often required to keep it for longer periods because of law, regulation, litigation or regulatory investigation purposes. (For example, your personal data must be stored by us for at least six years after our last activity together, or indefinitely if data relates to pension transfer business as required by our regulator, The Financial Conduct Authority. Similarly, our personal indemnity insurance provider may expect us to retain our advisory records until any period of potential liability has passed).

When your personal data is no longer necessary for ongoing, legal or regulatory needs, we will take reasonable steps to securely destroy such information or permanently or anonymise it.

Access to your Information

If you feel that any personal data held by us is not accurate and up to date you can contact our data protection officer to verify the data we hold. Any information which is found to be incorrect or incomplete will be amended promptly.

Your Rights

You have the right to access, update, erase, change or correct your  personal data. More specifically, you have the right to:

  • Withdraw your consent for our use of your personal data at any time, where our processing is based on your consent;
  • Restrict and/or object to the use of your personal data;
  • Request a copy of your personal data we have about you.

If you want to exercise any of your rights, or if you have any questions about how we process your personal data, you can contact our data protection officer shown at the beginning of this document. You also have the right to contact the Information Commissioner directly at www.ico.gov.uk.

Marketing Choices

We agree how you prefer to hear from us when you establish a client agreement with us. We point out that if you choose not to receive such communications, the products or services you have chosen could be affected, but within reason. We may occasionally contact you to ensure that your preferences remain the same. We believe you expect us to maintain contact with you regarding products and services we have set up for you at your request.


Data controller – The firm itself holds the top-level responsibility for the way your personal data is handled. It will appoint a data protection officer to administer its data policy and statements.

Data protection officer – A member of our team selected to answer your questions about data and to oversee the correct handling of personal data within our firm.

Personal data – Any information relating to an identified or identifiable natural person, such as name, addresses, telephone number, and email address and other information specific to that individual such as demographic details and transaction information

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy by emailing us at Paul.Thomas@lawrencemiller.co.uk

Contact Address:  Lakeside House, Lakeside Court, Llantarnam Park Way, Cwmbran, Wales, NP44 3GA